Please read carefully before using this site:
This web site is owned and operated by
Elemental Surf Pty Ltd T/As Elemental ABN 29 151 852 658
Phone: +61 (0) 410 142 878
All stand up paddle lessons/hires and equipment is owned and provided by Elemental Surf Pty Ltd T/As Elemental. All students are to be fully aware that all stand up paddle boarding lessons/hire are weather dependent. The decision to cancel a lesson due to safety or bad weather concerns rests solely with the instructor. In the event of Elemental cancelling the lesson/hire an alternative lesson will be rescheduled at no cost to the student/hirer
Children under 18 years of age must be accompanied and supervised by an adult at all times if Hiring equipment.
All participants must be able to swim.
All Lessons and Hires are subject to minimum and maximum enrolments in order to proceed and early bookings are strongly advised to avoid disappointment.
Full payment must be received before the commencement of each lesson. Should payment not be received, Elemental reserves the right to treat the bookings as cancelled.
All Lessons/hires to be completed during our season (October 1st - May 1st): Please see our opening hours here. If not completed please contact us for an extension to the following season. One year expiry. We can not do refunds on uncompleted lessons/hires, we can offer a transfer to another participant.
Customers are to notify Elemental via phone or email greater than 7 days prior to their lesson/hire if they wish to cancel or rebook their lesson/hire without incurring a cancellation fee.
Greater than 4 days prior to the lesson date: 20% per participant fee to change the lesson date and time.
Within 3 days of the lesson date, No shows and late arrivals:
Participants forfeit their lesson and are not entitled to a refund.
In the event of a lesson being cancelled by Elemental due to bad weather or other factors the customer may rebook at a later date or have their payment extended for a year from the booking date (refunds are not possible).
Bad weather is considered as strong wind conditions, thunderstorms, or squalls. Lessons/Hires are not cancelled due to rainy conditions unless it is deemed unsafe to commence.
In the event of a course being abandoned you will be offered an alternative activity or the remaining time on a future course.
In the event of a booked lesson/hire/course being missed the voucher or payment for that course becomes null or void. No refunds or cancellation procedures may apply.
GIFT AND LESSON VOUCHERS
Gift and lesson vouchers are valid twelve months from the date of purchase. Vouchers are transferable between all lessons and can be given to a third party; refunds are not possible under any circumstances. It is the responsibility of the recipient to book and complete the lesson/hire/course within the twelve month voucher period.
Lost lesson and gift vouchers may be redeemed if proof of purchase can be shown. Elemental reserves the right to refuse a replacement.
All Lessons/hire Gift Vouchers to be completed during our season (October 1st - May 1st): Please see our opening hours here. If not completed please contact us for an extension to the following season. Valid twelve months.
Any board damage is payable by the hirer or the guardian of any persons under the age of 18 years. When hiring a board for 1 day or longer a security deposit will be required and credit card details provided on pickup or delivery of equipment. If the equipment is returned to us damaged, the cost will be taken from the hirer’s credit card (the cost of repair will be determined by the board repairer chosen by Elemental). Water damage on boards will also incur a time frame cost of board being not hire-able. In the case of a hirer causing damage to public property or personal items of others, the hirer/s are therefore liable to pay damages to the other party. This includes local Council equipment and amenities. Elemental will inform all paddlers of safety areas and what to be aware of. If the hirer is in doubt at any time please talk to instructor hiring the boards.
HIRE OF STAND UP PADDLE BOARDS
The hirer is responsible for returning the board back to the beach on time. In the event that a board is returned late an extra charge will be incurred. If you are late for your booked board hire we can not extend your time so ensure you are on time.