Terms and Conditions

Vouchers

Vouchers are valid for twelve months from the date of purchase and are subject to our terms and conditions. Vouchers must should be treated like cash. They can not be replaced if lost or stolen. Vouchers cannot be exchanged for cash. Vouchers which are defaced, altered or cancelled will not be accepted. Vouchers may be exchanged for lessons of a higher or equal price to the current lesson value.

Bookings

To book your lesson please call us on 0410 142 878 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it It is the responsibility of the student to book and complete the course within the validity period.

Under 18s

If you are under the age of 18, a parent or legal guardian must be present at all times. Participation by the parent or guardian is not required.

Transport

For all courses some form of transport (other than public transport) must be available in order to get to other locations if required. If the student is unable to get to another location, the voucher or payment for that course becomes null and void.

Cancellation By Elemental Surf

In the event of a lesson being cancelled by Elemental Surf, the customer may rebook at a later date within the validity period of the lesson voucher. We will only cancel if it is unsafe to do your lesson due to poor weather. Being a weather dependent sport, this does happen occasionally, though be assured we will rearrange your lesson as soon as possible.

Cancellation by the Customer

Lessons cancelled by the customer over 7 days before the lesson remain valid and may be rebooked at the next available date withing the lesson vouchers validity period. Cancellations made by the customer within 7 days of the booked date will make your lesson voucher and full payment null and void. We will always respond asap to any cancellation to show we acknowledge a cancellation. Should you not receive a reply from us, please follow this up as if any cancellation isnt recieved due to spam filters or incorrect email addresses the customer remains liable for their lesson, and you will loose your lesson entitlement.

Abandoned Courses

In the event of a course being abandoned, you will be offered the outstanding time at a future date within the twelve month period.

Missed Bookings

In the event of a booked course being missed, the voucher or payment for that course becomes null or void. No refunds or cancellation procedures may apply. Any attempts to re-use a cancelled voucher will be rejected.

Miscellaneous

Elemental Surf will provide necessary insurance, tuition and all equipment required to undertake the course effectively and safely. Please be fully aware that all courses are weather dependent and that this may adversely affect your course. The decision to cancel due to compromised safety or adverse weather conditions rests solely with the instructor on the day. It is the responsibility of the customer to re-book the lesson within the original twelve month period. Students must be aware that Stand Up Paddle sports are potentially dangerous and are undertaken entirely at the students own risk. By booking a lesson the student confirms that he/she has read, understood and accepts these booking conditions.

Refunds

In the event that the wrong voucher is purchased, contact us immediately and we will issue a full refund as soon as possible. In all other cases we can not issue refunds based on lesson cancellations or missed lessons for example. Lessons are only cancelled by Elemental Surf as a last resort for the participants' own safety, and normally due to adverse weather conditions. This is part of the experience of kiting and effects us all. We will endeavour to reschedule your lesson at the soonest possible opportunity.

By buying any lesson voucher from the school you agree that you accept these terms and conditions.

We reserve the right to change the Terms and Conditions at any time.